Dispute Management

Montran’s Dispute Management solution (DMS) provides a 24/7 centralized platform that deals with disputes between RTGS, ACH or Instant Payment systems participants. DMS provides an easy instrument to monitor the mistakes or case reasons across the entire spectrum of infrastructure payments, while also ensuring that the resolution of the disputes is not done without the agreement of both parties.

At A Glance

Montran’s DMS solution is an online centralized platform that deals with misunderstandings between participants related to their payments as well as electronic or manual end-to-end processing of disputes including raising document and correspondence interchange between participants and as last step finalization of disputes by creating compensations. These misunderstandings are present in any payment market infrastructure system, usually related to wrong amounts, invalid customer information, or other cases. The DMS solution can seamlessly integrate with any existing payments system.

Solution Highlights

Fully Configurable Dispute Lifecycle

Operators of the Dispute Management solution can set and parameterize dispute flows and resolution mechanisms, all on the fly, from an intuitive user interface.

Escalation Matrix

Each Dispute will follow its automatic resolution path through a fully configurable escalation matrix, moving through levels until resolution is achieved.

Easy Integration with Existing Payment Systems

Montran’s DMS solution is extremely easy to integrate with existing RTGS, ACH or Instant Payments systems and it can run as a separate or integrated service.