Case Management

Montran’s Case Management Solution is a complete dispute management tool with capabilities to create correspondence, pay compensation and complete settlement of case management. Completely interoperable with Montran’s Global Payments Hub and other Montran products.

At A Glance

Investigation and Compensation (INV) is Montran’s successful and proven Case Management Solution. The solution is an online system for the automatic processing of all inquiries related to payments, both foreign and domestic. In addition to being integrated with Payment System, the Investigation System is capable of interfacing with SWIFT and other National Clearing Systems to process complete case management and settlement. The system supports SWIFT gpi functionality, open API, Webservices and ISO20022 support.

Inquiries are accepted electronically from major communication networks including SWIFT, email, Montran’s Corporate Payments Portal, Montran’s Global Payments Hub, Clearing and Settlement Systems such as Fedwire, and from other external sources such as other back office applications. Case numbers are assigned, reminders (Ticklers) are created, and acknowledgments are transmitted through these same communication networks, all allowing supervisor monitoring of cases, operator productivity and total case history.

Solution Highlights

Automatic Logging of Cases

Automatic linking of correspondence to cases upon arrival, or automatic new case creation from messages from SWIFT, email, Corporate Payments Portal, Global Payments Hub, and Clearing and Settlement Systems.

Correspondence

Generation and transmission of related correspondence and advices via SWIFT, email, and local networks.

Compensation

Compensations calculated and payments generated on the basis of customized rules for processing by payment services.

Automatic Reminder

Sets up future Ticklers or review dates for efficient case tracking and follow up.

SWIFT gpi Compliant

Montran’s Case Management Solution is SWIFT gpi Compliant and supports some of the services offered.

Monitoring and Reports

Detailed and summary tracking and aging reports for all cases open on the system. Reports can be produced within a variety of specified categories, including by unit, by error type, and by customer.